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Last updated 14 Dec 2023
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Club Policies

Refund Policy

This policy is in relation to the process where a Club Member, or a Club Member on behalf of a junior and or amateur Player, applies to the Club for a refund of their Registration Fee.
Refunds will be treated in two parts, the Club is free at its discretion to make refunds associated with services or products provided by the Club to Amateur Players not wishing to continue playing football during a Season. If a player has participated in a match and made ‘Active’ in the PlayFootball system, the Club is not permitted to refund any fees associated with Governing Bodies to Amateur Players without first following the Football Queensland Procedure for Recovery of a Refund and before receiving a determination of eligibility for a refund of Governing Body Fees. 

Payment of a refund of Governing Body Fees by RRFC to an Amateur Player before completing this process is no guarantee of an approved refund back to the Club or any party of the Governing Body Fees when refunded to the Amateur Player, therefore any refund agreed upon by the club and player or players Parent / Carer / Representative will not include the Governing Body Fees. 

Rockville Rovers FC Inc. procedure in relation to registration refunds is as follows:               All refunds must be submitted in writing to the Club Executive Committee via email treasurer@rockvillerovers.com detailing the reason for the request along with a contact phone number. Upon receipt of the request a responsible person of Rockville Rovers FC will make contact and will present the request to the Management Committee for approval at their monthly meeting.

All outstanding balance fees will be listed individually as DEBTORS on the club financials and published at the AGM. Members with outstanding balances will also be passed onto a Debt Collection Agency and will not be able to register for Rockville Rovers FC in the successive years until outstanding fees are paid.

NO TEAM AVAILABLE FOR A PLAYER 

A full refund for all club membership / registration fees will be paid (less merchant fee if applicable) this only applies if the Club cannot allocate a player into a team. 

MERCHANDISE/PLAYING KITS/APPAREL

No refund is offered for any playing kits / apparel that are included within registration fees or sold individually

APPROVED REFUNDS

All approved refunds (if a player is made ‘Active’) will not be refunded deposit amount of $65 (MiniRoo U6-U12), $85 (Junior U13-U16/17) & $200 (Seniors 18+).

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Code of Conduct

The Code of Conduct is a framework that outlines the standards of behaviours and ethical conduct expected of all members, providing role-specific principles to guide individual behaviour and decision-making. 


Players

  • Adhere to the principles of fair play and always play by the rules, respecting the traditions of the game and the spirit of competition

  • Respect the rights and dignity of every person including teammates, opponents, coaches, and officials and never engage in behaviour that abuses, provokes, or harasses others

  • Respect the decision of coaches and officials and never argue with them

  • Always play to the best of your abilities and participate for enjoyment, not results

  • Never engage in inappropriate conduct including the use of offensive language and gestures that are demeaning to others

  • Care for the equipment and facilities made available during training and competition

  • Always consider the safety and wellbeing of other participants before performance and results

  • Never engage in inappropriate conduct including the use of offensive language, drinking, or smoking whilst in the presence of junior participants or spectators.


Coaching Staff
  • Respect the rights and dignity of every person regardless of gender, race, ethnicity, or sexual orientation

  • Promote a safe and inclusive environment, in which every person is protected and free from discrimination, harassment and abuse

  • Ensure every person has equal opportunity to participate regardless of age, ability, or experience

  • Ensure that all equipment and activities meet safety standards and are appropriate to the age and abilities of every person

  • Promote the principles of fair play and discourage foul play and/or unsporting behaviour

  • Always consider the safety and wellbeing of participants before performance and results and follow the advice of a physician/medical officer in determining when an injured participant may return to training and competition

  • Maintain respectful and appropriate relationships with every person, especially to participants to which you owe a duty of care

  • Never engage in inappropriate conduct including the use of offensive language, drinking or smoking, whilst in an official capacity

  • Ensure coaching qualifications are up to date and accredited by the appropriate sporting body 

  • Follow the guidelines and rules set down by the organisation and governing body

  • Call out and refer to organisation authorities all acts of unethical behaviour, whether from players, officials, parents or spectators.

  • At all times act as a role model for others, displaying high standards of good sporting behaviour.


Officials
  • Respect the rights and dignity of every person regardless of gender, race, ethnicity or sexual orientation

  • Promote a safe and inclusive environment, in which every person is protected and free from discrimination, harassment and abuse

  • Always ensure the safety and wellbeing of players above all else

  • Maintain respectful and appropriate relationships with every person, especially to the players

  • Be impartial, consistent and transparent in your conduct and decision-making. Accept responsibility for your actions

  • Avoid situations that may lead to or call into question conflict of interest

  • Avoid engaging in verbal communication with coaches, officials, parents and spectators during play except in instances of medical emergencies or to call out acts of unethical behaviour

  • At all times act as a role model for others, displaying high standards of good sporting behavior

  • Never engage in inappropriate conduct including the use of offensive language whilst in an official capacity

  • Adhere to the laws of the game and the principles of fair play, ensuring that the spirit of competition is respected by all players, coaches and officials.


Parents & Spectators 
  • Never engage in inappropriate conduct including the use of offensive language, drinking or smoking whilst in the presence of junior participants or spectators

  • Encourage players to play by the rules and to show respect to coaches, officials, and opponents at all times.

  • Respect the rights and dignity of every person including players, coaches, officials, parents, and spectators; and never engage in behaviour that abuses, demeans, provokes or harasses others

  • Understand that sport is designed to be fun and that participating for enjoyment and wellbeing should always come before performance and results 

  • At all times act as a role model for others, displaying high standards of good sporting behaviour 

  • Call out and refer to organisation authorities all acts of unethical behaviour, whether from players, coaches, officials, parents or spectators 

  • Participate in positive cheering that reinforces and encourages participant efforts


Committee Members
  • Promote and respect the rights and dignity of every person regardless of gender, race, ethnicity or sexual orientation and ensure that the organisation promotes a safe and inclusive environment 

  • Protect the integrity of sport at all times by ensuring that the behaviour and conduct of every person is consistent with the laws of the game, the principles of fair play and the standards of safe and inclusive sport   

  • Protect the safety and wellbeing of members at all times by ensuring that appropriate safeguarding measures and policies are in place, easily accessible and understood by every person, and reviewed regularly

  • Be impartial, consistent and transparent in your conduct and decision-making. Accept responsibility for your actions

  • Make decisions in the best interests of your members and the sport

  • Promote a safe and inclusive environment, in which every person feels welcomed and is protected and free from discrimination, harassment and abuse 

  • Ensure that all players, coaches, officials, parents and spectators place wellbeing and enjoyment ahead of performance and outcomes

  • Create pathways that support players, coaches and officials to improve their skill development

  • Provide equal opportunities for all players, coaches and officials to participate, regardless of their gender, ability or cultural background

  • At all times act as a role model for others, displaying high standards of good sporting behavior

  • Never engage in inappropriate conduct including the use of offensive language, drinking or smoking, whilst in an official capacity

  • Ensure that all members are made aware of their rights and responsibilities under the appropriate legislation including: Member Protection Policy, Code of Conduct, Child Safe Policy and Anti-discrimination Policy, and know the process by which to refer a complaint or breach.





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